question

Stan Hale avatar image
Stan Hale asked Andrew Kennedy commented

Incoming RC calls kicking me out of active Microsoft Meeting

When in a Teams meeting and receives an incoming call, I'm immediately kicked out of Teams

meetings
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This solved the issue for me. I have a headset connected by bluetooth and this seemed to fix it. Thanks!

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Great to hear, @Marisol Ramirez!

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I've not heard about this issue on a larger scale - have you opened a support case for a little troubleshooting?

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This does not work for me. I have a Sennheiser speaker connected to my laptop. If I am in a MS Teams call and someone calls me on Ring Central the MS Teams call automatically disconnects. I have updated the headset setting but this does not solve the problem - perhaps because it is a speaker and not a headset? Can anyone help?

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1 Answer

Patrick Scheeler avatar image
Patrick Scheeler answered Becky-Community_Manager commented

I just had this issue with one of my users.
We had to go into the RC App Settings -> Notification and Sounds - (scroll down to the bottom) -> Headset Controls

Disabled this section. We no longer had issues with incoming RC Calls kicking us out of teams meetings. I suspect there was some issue with it working or trying to assume audio control while it's already in use by another app.

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Thanks so much for sharing this solution, @Patrick Scheeler!
@Stan Hale Will you let us know if the above works for you?

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Thanks for the info! I'm hoping this helps for me as well!

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@Marisol Ramirez If the solution does work, let us know here in the comments!

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