When in a Teams meeting and receives an incoming call, I'm immediately kicked out of Teams
I just had this issue with one of my users.
We had to go into the RC App Settings -> Notification and Sounds - (scroll down to the bottom) -> Headset Controls
Disabled this section. We no longer had issues with incoming RC Calls kicking us out of teams meetings. I suspect there was some issue with it working or trying to assume audio control while it's already in use by another app.
Understand doing this process stops the Headset to control the call. So if your agent pays more money for that headset it will be wasting the money.
The fix that we found down load Plantronics Hub or Jabra and we no longer have the issue. We still have Headset Control is still enable.
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Team messaging, video meetings
and phone - all in one app.
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