When in a Teams meeting and receives an incoming call, I'm immediately kicked out of Teams
Incoming RC calls kicking me out of active Microsoft Meeting
This solved the issue for me. I have a headset connected by bluetooth and this seemed to fix it. Thanks!
I've not heard about this issue on a larger scale - have you opened a support case for a little troubleshooting?
This does not work for me. I have a Sennheiser speaker connected to my laptop. If I am in a MS Teams call and someone calls me on Ring Central the MS Teams call automatically disconnects. I have updated the headset setting but this does not solve the problem - perhaps because it is a speaker and not a headset? Can anyone help?
I just had this issue with one of my users.
We had to go into the RC App Settings -> Notification and Sounds - (scroll down to the bottom) -> Headset Controls
Disabled this section. We no longer had issues with incoming RC Calls kicking us out of teams meetings. I suspect there was some issue with it working or trying to assume audio control while it's already in use by another app.
Thanks so much for sharing this solution, @Patrick Scheeler!
@Stan Hale Will you let us know if the above works for you?
@Marisol Ramirez If the solution does work, let us know here in the comments!
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