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amanda-gasparonis avatar image
amanda-gasparonis asked mary-community-moderator commented

Chromebook Login Issues

We have had some people experience an issue where they cannot log in to the Ring Central app on Chromebook. They will enter the login username but when they navigate to get the second authentication from their email, the app will either close or revert them back to the first screen to enter the login username.

Any suggestions on how to fix this?

ringcentral app
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Hi Amanda, please make sure that their app is updated to the latest version. They can also uninstall and reinstall the app.

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amanda-gasparonis avatar image amanda-gasparonis mary-community-moderator ♦♦ ·

We uninstalled and reinstalled the app but the issue continued. It was with the reinstallation where we were not able to log in at all.

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Kindly submit a ticket with Tech Support for this issue, @amanda-gasparonis.

https://support.ringcentral.com/new-case.html

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