My overall goal is to call someone in the sandbox, then record the call
with *9, and then retrieve the recording thru the REST API.
The task at hand is to learn how to record phone conversations in the sandbox and play them back.
I have gotten to the point where I set up 2 users successfully in the Sandbox: USER1 and USER2. I can log into each of their accounts on the web. I can even leave voice messages with each other too.
However, the call recording does not seem to work. Here is what happens. From USER1 softphone, I call USER2. After USER2 answers and the users exchange greetings, USER1 hits *9 on her softphone keypad and records the conversation that is about 2 minutes long, then hits *9 again then hangs up.
Expecting to retrieve the recorded call, USER1 logs into his account and Clicks Messages --> Recordings and nothing is there, even after a half hour of waiting.
Also, when USER1 entered *9, USER2 did not hear any alert message that the conversation was being recorded.
What am I missing? Do I need to activate *9 or something?
Thank you in advance,