question

Ray Carney avatar image
Ray Carney asked mary-community-moderator commented

Programming advise

Hi all! Have a scenario in a doctors office. I have 3 agents up front handling all the calls via an incoming call queue. I need to create a way for the doctors to call these agents in a fashion that puts their calls in front of the call queue so they can be a priority.

Any good ideas? Thanks in advance :)

problem
5 comments
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

There is no option to prioritize specific calls in the call queue. However, the doctors can call each extension directly. It will not follow the order of those agents in the call queue.

1 Like 1 ·
Ray Carney avatar image Ray Carney mary-community-moderator ♦♦ commented ·

Thanks Mary. If I wanted all to ring at the same time when the doctors call, can I use a call pickup function or a ring group of some sort?

0 Likes 0 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Ray Carney commented ·

I suggest that you create another call queue extension with the same members that only the doctors can call.

-1 Like -1 ·
Show more comments

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app