How do I take additional calls from the queue while I have a caller on hold in that queue?
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Hi! You can only take one call at a time in the Call Queue, which is why there should be other members who have to take other incoming calls.
Is there a work around or add on that I could use to see incoming calls even if I'm on a call with a caller in the call queue?
As of now, there is no work-around for it. You may add your vote for this feature at https://ideas.ringcentral.com/ideas/ENTCOM-I-196.
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