question

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Admin Access asked mary-community-moderator commented

Take additional calls while on hold

How do I take additional calls from the queue while I have a caller on hold in that queue?

call queues
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

Hi! You can only take one call at a time in the Call Queue, which is why there should be other members who have to take other incoming calls.

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Admin Access avatar image Admin Access commented ·

Is there a work around or add on that I could use to see incoming calls even if I'm on a call with a caller in the call queue?

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mary-community-moderator avatar image mary-community-moderator ♦♦ Admin Access commented ·

As of now, there is no work-around for it. You may add your vote for this feature at https://ideas.ringcentral.com/ideas/ENTCOM-I-196.

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