Can we group Manager and Members for Call Recording so the managers of each department will only be able to listen to the call recordings for their members.
Call Recording Group
Hello Mary,
Thank you for your reply. Our managers are able to listen to the call recording, the problem is, they can listen to all the company users' recording. We want each of the manager to only be able to listen to their department employee's recording.
Not sure if there is a grouping / setting for that in RingCentral
Thanks for clarifying. There is currently no option for this. Feel free to submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/.
You can create a custom role and limit the permission of what users can access in their call logs. Check the attached screenshot and KB article below.
https://support.ringcentral.com/article/Permissions-List-and-Details.html
I think this is what you are talking about. If it is, please Vote for it.
https://ideas.ringcentral.com/ideas/CUSTCOM-I-6046
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