Is there a way to change the destination for the main number? Currently, when I click the Company Main number under Phone Numbers >>> All Numbers, it sets for Auto Receptionist but I cannot change the destination.
Is there a way to change the destination for the main number? Currently, when I click the Company Main number under Phone Numbers >>> All Numbers, it sets for Auto Receptionist but I cannot change the destination.
Hi Munir, can you please clarify which destination you are referring to?
Do you currently have an IVR Prompt when your main company number is called?
Yes, but we want the calls to route to queue and if agents are busy then the call should go to IVR. I have queue and IVR setup but I cannot change the destination from AR to queue as I mention in my first thread.
In the Admin Portal, go to Phone System > Auto-Receptionist > General Settings >on the upper right, click the drop-down arrow next to multi-level IVR, then select Single-level.
Once it's changed, you can change the Auto-receptionist into the Call Queue.
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