question

Munir Walyani avatar image
Munir Walyani asked mary-community-moderator commented

Company Main Number

Is there a way to change the destination for the main number? Currently, when I click the Company Main number under Phone Numbers >>> All Numbers, it sets for Auto Receptionist but I cannot change the destination.

phone numbers
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Hi Munir, can you please clarify which destination you are referring to?

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Munir Walyani avatar image Munir Walyani commented ·

I want the calls to go to queue instead of Auto Receptionist.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Munir Walyani commented ·

Do you currently have an IVR Prompt when your main company number is called?

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Munir Walyani avatar image Munir Walyani commented ·

Yes, but we want the calls to route to queue and if agents are busy then the call should go to IVR. I have queue and IVR setup but I cannot change the destination from AR to queue as I mention in my first thread.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Munir Walyani commented ·

In the Admin Portal, go to Phone System > Auto-Receptionist > General Settings >on the upper right, click the drop-down arrow next to multi-level IVR, then select Single-level.


Once it's changed, you can change the Auto-receptionist into the Call Queue.

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