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Wendy Myatt avatar image
Wendy Myatt asked mary-community-moderator commented

Can Direct Messages be private?

We have replaced an employee - is there a way to add the new employee to all of the old employee's group and team messages without letting them see the direct messages (personal)?


sms and text messaging
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The new user of the extension will still be able to see the old messages. You should reset the extension first before assigning it to someone else. Here's a KB article for the process. https://support.ringcentral.com/article/Reset-a-User-Extension-RingCentral.html

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