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Kumar asked Phong Vu answered

Call log data

What is the default duration of call record data in log data stored? Generally what type of data and record will it store?

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Anirban avatar image
Anirban answered

As per this link: https://www.ringcentral.com/office/features/call-logs/overview.html#:~:text=How%20long%20will%20my%20call,date%2D%20and%20time%2Dstamped.

Inbound and outbound call records through your RingCentral number(s) are stored in your online account for up to 12 months.

call, fax, missed call etc are stored

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Phong Vu answered

See data retention policy. For call log data, see the API reference response

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys