question

Erich Jacobs avatar image
Erich Jacobs asked Erich Jacobs commented

FYI - RingCentral Desktop Phone App broken in Ventura

FYI - The RingCentral Desktop Phone App (which is not the same thing as the RingCentral App), is not yet compatible with MacOS 13 (Ventura). It will quit upon application start with an audio IO error. This has been tested on both Intel and Apple silicon, and both tested with clean builds on Beta 4. Hopefully they will have a new version out by the time of Ventura's release in the fall.

The RingCentral App works fine.

softphone
5 comments
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Gregory Yaschuk avatar image Gregory Yaschuk commented ·

We will look at it.

0 Likes 0 ·
Gregory Yaschuk avatar image Gregory Yaschuk commented ·

Hello,

could you please make a test with the latest beta?
beta5.png

0 Likes 0 ·
beta5.png (44.0 KiB)
Erich Jacobs avatar image Erich Jacobs commented ·

Same result. screenshot-2022-08-10-at-91428-am.png


screenshot-2022-08-10-at-91514-am.png

Happy to send full report log upon request.


0 Likes 0 ·
screenshot-2022-08-10-at-91428-am.png (29.5 KiB)
screenshot-2022-08-10-at-91514-am.png (772.6 KiB)
Erich Jacobs avatar image Erich Jacobs commented ·

FYI - same result with latest Ventura build released August 26 (22A5331f). Tested on both Intel and Apple silicon. Same crash record.

0 Likes 0 ·
Gregory Yaschuk avatar image Gregory Yaschuk commented ·

Thank you very much.

The issue is fixed in 22.3.1 release.

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app