question

Rito Salomone avatar image
Rito Salomone asked Phong Vu answered

Event for Individual Queue Presence

There is no current presence event that is generated when an agent (or admin) changes their presence status with a specific queue.

For example: An agent is a member of 3 queues but chooses to not accept queue calls from 1 queue.

No event is generated to indicate the new status for that queue. However, if agents change their presence for all 3 queues, we do get a notifications.

Is there a plan to add this important event for individual queues?

call queuescall logs
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1 Answer

Phong Vu avatar image
Phong Vu answered

Right now, we don't have call queue presence event notification to catch such an event on a call queue. We have a feature request for it and I will bring it back to discussion and push for the implementation.

Thanks for your patience!

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