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Kt109 avatar image
Kt109 asked maddy mys answered

RC integration with zoho

Relatively new to RingCentral. So my question is what are the possibilities of Ringcentral integration with Zoho crm?

Any reference for that? Also, if RC softPhone is able to connect with zoho crm?


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Anirban avatar image
Anirban answered

There is integration with Zoho crm and you can find here: App Gallery for Zoho: https://developers.ringcentral.com/app-gallery.html#/app/zoho

Regarding Softphone, I can see issues raised here: https://forums.developers.ringcentral.com/idea/314/zoho-ringouts-to-softphone.html

But if you see the reference here: https://help.zoho.com/portal/en/kb/crm/extensions/telephony/articles/ringcentral-integrate#RingCentral_Browser_Calling

It's written that we can make calls through :

  1. RingOut
  2. Browser
  3. Softphone


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lina-garcia1 avatar image
lina-garcia1 answered Phong Vu commented

Anirban, I need the integration to allow for SMS messaging through the RC/Zoho integration. I know an app for that exists already; BUT it only allows for BULK messaging and any individual response from a lead or contact in Zoho doesn't get recorded in their activity, ONLY my outgoing SMS messages are recorded.

Can you help with that?

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Phong Vu avatar image Phong Vu ♦♦ commented ·

Can you repost your question to the "Customer community"?

Thanks

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maddy mys avatar image
maddy mys answered

If you need any consultation related to Zoho CRM contact. Infomaze has there have worked on many applications of Zoho for clients around the globe. And have Best Zoho developers

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys