question

Ashton Wood avatar image
Ashton Wood asked Phong Vu commented

SSL for Sandbox environment has expired.

RingCentral's SSL certificate for https://platform.devtest.ringcentral.com expired 3 days ago and is causing major problems with my development efforts.

Also, the Glip Sandbox environment won't log in because of the same issue. The error says "failure to complete SSL handshake."

developer sandbox
2 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Nanda Mangati avatar image Nanda Mangati commented ·

Facing this issue while trying to fetch call recordings in sandbox account. SSL error when trying to fetch the URL: https://media.devtest.ringcentral.com/restapi/v1.0/account/136829004/recording/10478598005/content @Phong Vu @vyshakhBabji screenshot-2021-12-02-at-10445-pm.png

0 Likes 0 ·
Phong Vu avatar image Phong Vu ♦♦ Nanda Mangati commented ·

SSL cert is updated and the issue is fixed now.

Next time, open a new thread instead of riding on an old thread like this. New comment is kind a hidden in the long thread like this.

0 Likes 0 ·
Phong Vu avatar image
Phong Vu answered

I am not sure if it really expires. I have no problem to login the sandbox and have not seen any other report such an incident.

How do you access the platform?

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Mark Hammans avatar image
Mark Hammans answered Amos Gnanaraj commented

I think your response is just as bad as the issue :)

It has definitely expired and is stuffing up our dev efforts too



1594090202535.png (23.2 KiB)
2 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Mark Hammans avatar image Mark Hammans commented ·

Here is an example - when you try to go to the ivrEditor

But it is affecting WebRTC too

0 Likes 0 ·
1594091503247.png (3.9 KiB)
Amos Gnanaraj avatar image Amos Gnanaraj commented ·

Hi @Phong Vu,


To add to this thread, please find the attached screenshot. It says certificate on *.devtest.ringcentral.com has expired as on 3rd of July 2020. Please review and advise.


0 Likes 0 ·
1594107614333.png (30.9 KiB)
Ashton Wood avatar image
Ashton Wood answered

@Phong Vu


Try to go to https://glip.devtest.ringcentral.com/ in your browser and sign in with sandbox credentials. The site takes the credentials fine but returns a page with an SSL error (see screenshot).


Then try to go https://service.devtest.ringcentral.com in your browser (I'm using Chrome) and you see another error about this site - NET::ERR_CERT_DATE_INVALID (screenshot attached)




Because the certificate is issued to *.devtest.ringcentral.com/ (as you can see in the second screenshot) this problem is affecting all three of the following access URLs, so it really doesn't matter how I'm trying to access the system - all ways are broken.


https://platform.devtest.ringcentral.com

https://service.devtest.ringcentral.com

https://glip.devtest.ringcentral.com/




1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image
Phong Vu answered

Confirmed that we are having issues with cert expiration. When I was writing that response, I did not login directly but go thru my admin tool and that was why I did not get the error.

I already reported to the relevant team to fix this asap.

My apologies for any inconvenience!

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image
Phong Vu answered

Hi all,

The cert issues is fixed. Please try login and let me know if it is still a problem.

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Mark Hammans avatar image
Mark Hammans answered Phong Vu commented

We are still getting this when trying to connect


1594174807832.png (51.9 KiB)
3 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image Phong Vu ♦♦ commented ·
0 Likes 0 ·
Mark Hammans avatar image Mark Hammans Phong Vu ♦♦ commented ·

Yes it seems to just be the websockets now

0 Likes 0 ·
Phong Vu avatar image Phong Vu ♦♦ Mark Hammans commented ·

Reported for the WebSocket. They are working on it.

0 Likes 0 ·
Tianjie Yang avatar image
Tianjie Yang answered

We have still the "ERR_CERT_DATE_INVALID" error.


1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys