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GEQ API asked Phong Vu answered

Queue call count and longest hold

Is there an API to get the number of calls waiting in a call queue and also retrieve the longest call hold time that is waiting?

rest apiintegrationscall queues
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1 Answer

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Phong Vu answered

Unfortunately, there is no API to read call queue call in the waiting list. You can submit your request to the ideas portal so the team will evaluate it.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys