Hello! We just found out that all of our agents have the ability to toggle this and make them unavailable for queue calls, is there a way to lock that? They should only be going to DND for break and lunch....
Hi! I've reached out to one of the Product Managers and said that it is currently not possible to hide the Accept Queue Calls button, and the agent will always be able to change their status. you may vote for this feature request HERE.
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