question

Andy Anderson avatar image
Andy Anderson asked mary-community-moderator answered

User Call Queue Availablity

We have a larger RC environment with over 100 call queues. I am looking to be able to pull some type of report or see some info in the analytics portal that shows a reps total available time in call queues. We are trying to be able to monitor how long employees are available for calls during their workday.

call queues
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi Andy, there is no option to pull this report in our Analytics Portal. However, we have an App Partner that may have this feature. It is called RSI. Learn more about it at https://www.ringcentral.com/apps/shadow-all-in-one-analytics.

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