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Robert Sargent avatar image
Robert Sargent asked Robert Sargent commented

ADMIN required to be first to set up webhook?

I just have a quick question about the process of setting up Web Hooks for a new company. Does the first person with an organization that links a ring central account, which then registers a webhook with our integration, does this person need to be an admin? I ask this because an issue I am encountering when testing with our prod credentials is that 'you lack the permissions. please reach out to admin to get the required permissions...', something along those lines.

When we distribute this integration, is every company going to need to go through their ring central account and give permissions to all employees? Or is it something that just needs to be done by admin first and that process 'gives the green light' to subsequent employees?


Thanks again for all of your time and effort Phong!

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Phong Vu avatar image
Phong Vu answered Robert Sargent commented

No, you don't need to first nor later to subscribe for webhook notifications by am admin user. But it really depends on what notification filter do you subscribe for and based on the filter, you may need an admin credentials. E.g. to subscribe for other extensions instant SMS notification, you need an admin user credentials to do so.

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Robert Sargent avatar image Robert Sargent commented ·

Is this error based on the fact that I am trying to use my sandbox creds against the prod API?screen-shot-2022-10-27-at-103857-am.png

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screen-shot-2022-10-27-at-103857-am.png (285.3 KiB)
Phong Vu avatar image Phong Vu ♦♦ Robert Sargent commented ·

Looks like it. But did you try to login the service web or authorize your app?

This is the guidance:

For sandbox:

Login service web at https://service.devtest.ringcentral.com

Login platform at https://platform.devtest.ringcentral.com

Must be login with a user under the sandbox account

For production:

Login service web at https://service.ringcentral.com

Login platform at https://platform.ringcentral.com

Must be login with a user under the production account

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Robert Sargent avatar image Robert Sargent Phong Vu ♦♦ commented ·

So, our Oauth and web hook flow currently is using prod routes, client_id, and client_secret, but when we try to run the process of creating the web hook with the username and passwords we have in this location https://service.devtest.ringcentral.com/application/users/users/default

even though the credentials we are using both have superAdmin permissions, we get that not authorized error


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys