question

Illia Danko avatar image
Illia Danko asked Phong Vu commented

Supervisor: listen to all customers simultaneously

Good day. We try to build an app based on the speech recognition model.
Most important requirements are:
* Using RingCentral SDK (no any GUI app is allowed)
* Real-time (by exposing Supervisor feature)
* Use both audio channels
* Processing in parallel all inbound/outbound calls at the same time

We went through https://support.ringcentral.com/s/article/Supervisor-Functions-Limitations-RingCentral-Contact-Center?language=en_US
But it's not fully covered our concern. May you please shad light a bit, and explain does the RingCentral Supervisor feature is good enough to implement our app following all the requirements above? Thank you in advance.

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Phong Vu avatar image
Phong Vu answered

Try this and let me know if it meets your requirements.

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Illia Danko avatar image
Illia Danko answered Phong Vu commented

@Phong Vu good stuff to know, thanks. I still a bit confused may the one supervisor listen to many extensions simultaneously or not.

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I haven't test that because it needs at least 4 different phones to run the test. But at least from the call monitoring configurations you can specify multiple monitored agents so I believe that it would be possible. I will test as soon as I have more people to help me on making calls :)

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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