when the page is reloaded the active connection/call you are in is lost.
it is possible to directly control the RingCentral softphone or (physical)desk-phone by using a specific SDK or API.
Thank you for reaching out to me. I was not aware that RingCentral was developing the Active Call Control APIs.Could you please send us some documentation so we can take a look? I would like to determine if this is a possible solution for our problem. We are currently in the final fase of the development and have implemented a work around for now. I would very much like to use the Active Call Control API's if that means we do not have to use our current work around
Recently we created this softphone SDK: https://github.com/ringcentral/ringcentral-softphone-js
It doesn't require browsers to run. So you can run it on server side and avoid the page refreshing issue mentioned above.
Please note that it is a new SDK and it is not ready for production yet. Feel free to try and give us feedbacks.
Any more details on active call control and actually incorporating that feature in any future ring software updates?
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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