911 software integration

Question

question

Kristian Acosta asked Nov 5, '22 Kristian Acosta answered Nov 7, '22

911 software integration

Hi.

I will need to ingrate Viper and Vesta software with Ring Central.

Any documentation that you can share about this.

integrations

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2022-11-07T15:38:15Z

Phong Vu answered Nov 7, '22

Can you explain in more details what exactly you want to integrate into Viper and Vesta? If you are thinking of becoming an ISV partner with RingCentral, you can start from here.

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2022-11-07T16:34:53Z

Kristian Acosta answered Nov 7, '22

The customer decided to migrate from an old PBX to the cloud with Ring Central.

I did the new configuration of a client. As part of the migration, the customer will port the DID numbers to Ring Central.

The client has some numbers with the service provider, which are the numbers that direct the emergency calls to this software dispatch for 911 calls.

Currently, the 911 software requires the configuration with the ISP and the client through an IP address that communicates between the two platforms or that communicates through a SIP trunk.

Since Ring Central is a cloud software. In this case, how could Ring Central be configured if we do not have an IP or a SIP trunk?

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

question