question

Scott Lebengood avatar image
Scott Lebengood asked mary-community-moderator answered

Pickup a call holding at another extension

Let's say I place a call on hold in my office, then I walk to my associate's office and have a conversation with him. My associate wants to speak to the caller. Is there any way my associate can pick up the call holding in my office extension? Or do I need to walk back to my office and park the call or transfer the call to my associate's office? We have Yealink W56H handheld wireless phones.

call handling
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

This behavior is possible using the Presence feature. Your extension should be available in your co-worker's Presence. The setting is called " Enable me to pick up a monitored line on hold." The KB article link below is the guide on configuring a user's Presence settings;

https://support.ringcentral.com/article/How-to-set-up-Presence-permissions-for-your-own-line.html


general-settings-ringcentral.png


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