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Tim Mcmillon avatar image
Tim Mcmillon asked Gurpreet Singh answered

SMS ANALYTICS

HERE WE ARE NOVEMBER 2022 AND STILL NO SMS ANALYTICS. WE ALL PAY OUR BILLS TO RING CENTRAL BUT WHY ARE THEY DRAGGING THEIR FEET ON THIS. KEEP COLLECTING THAT MONEY MONTHLY THOUGH.

sms and text messaging
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1 Answer

Gurpreet Singh avatar image
Gurpreet Singh answered

Hello Tim

We don't have aggregated deliverability analytics for SMS yet, and it's on the roadmap for next year.

However we do have SMS usage reporting available for last 4+ months. It will provide all SMS usage across the account(and all its users) with details on sender, receiver, message segments, cost, etc. It can be viewed online as well as exported as CSV too. It's available to super admin role under Service Web(https://service.ringcentral.com/) -> Billing -> General Usage -> View Log (under Included SMS usage).

Regards

Gurpreet Singh

GPM, Platform Products, RingCentral Inc.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys