question

Tyler Ehrig avatar image
Tyler Ehrig asked Samyukta Bharadwaj answered

Zoho CRM Ring Central Widget doesn't show when you receive a call

Hello everyone, I have this problem and I don't know how to solve it, the thing is that I made a widget with Ring Central for zoho CRM, I made it based on the official Zoho documentation: https://www.zoho.com/developer/help/extensions/ringcentral-widget.html

And it works fine, I can make calls and I can even put notes finishing them.

The problem is that when someone calls me, it doesn't appear, it doesn't show a message or a warning to answer the person

.How could I do so that when someone calls me, Zoho shows me that someone is calling me and allows me to answer or not?screenshot-1.png

developer sandbox
screenshot-1.png (82.1 KiB)
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Hi @Tyler Ehrig, I'm asking around from Integrations Team regarding this.

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1 Answer

Samyukta Bharadwaj avatar image
Samyukta Bharadwaj answered

Hi @Tyler Ehrig, please reach out to Zoho for this, since they have built an integration with us, Zoho will then reach out to us if they need further support from our end.

Feel free to submit a ticket here https://developers.ringcentral.com/support/create-case for further assistance.



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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys