question

Andrea Leigh avatar image
Andrea Leigh asked Susan Pieroni commented

Our phones are completely down ... anyone else?

Phones/Chat down ... It says our line has been disconnected. Our chat isn't working either. Anyone?


phone
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Susan Pieroni avatar image Susan Pieroni commented ·

The status page also says the issues is specific to messaging. We have users that can't even log into the app and those that are logged in are not able to change their status to available. In this respect our phones are down for inbound calls that ring into our call center.

3 Likes 3 ·
Lindsey Baldwin avatar image Lindsey Baldwin commented ·

No, ours just say "offline" and when we try to click "available", it says "Something went wrong on our end, try again later."

1 Like 1 ·
Andrea Leigh avatar image Andrea Leigh Lindsey Baldwin commented ·

When you call your number, what does it do? Does it ring or a dead line

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Lindsey Baldwin avatar image Lindsey Baldwin commented ·

Yes! Ours are as well.

0 Likes 0 ·
Andrea Leigh avatar image Andrea Leigh Lindsey Baldwin commented ·

Does it say your line is disconnected?

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Tenisha Whitcher avatar image Tenisha Whitcher commented ·

I can't get into the app at all. It won't show my presence and keeps me in Offline status. Any ETA on a fix? Status page only shows messaging is affected, but it's the entire app for my store

0 Likes 0 ·
Andrea Leigh avatar image Andrea Leigh Tenisha Whitcher commented ·

It's a known outtage they're working on! They have a pinned message. You can check the status at status.ringcentral.com yet it's not the same status for everyone apparently, depending on the area you're in.

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Pam Bredenkamp avatar image Pam Bredenkamp commented ·

We think all our calls are coming thru but shows "offline".

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mary-community-moderator avatar image
mary-community-moderator answered Susan Pieroni commented

Hi Everyone,

This is a known outage, and the RingCentral Operations teams are investigating the issue and will provide updates. You may check more information regarding this at https://status.ringcentral.com/.

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Susan Pieroni avatar image Susan Pieroni commented ·

The status page hasn't been updated in over an hour. When can we expect service to be restored? We are getting complaints from our customers.

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mary-community-moderator avatar image
mary-community-moderator answered Tim Lentz commented

Hi, the issue has been fixed with some customers, and we are still closely monitoring this.

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Tim Lentz avatar image Tim Lentz commented ·

But the status is all green? So do we send the all clear to users or hold?screenshot-2022-12-08-143007.jpg

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mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

Hi, the app login issues and inability to send and receive messages have been resolved. The login issue would have kept you from being able to make phone calls that time as well since you weren't logged into the system. Please restart your app, and if the problem still exists, please submit a ticket to Tech Support at https://support.ringcentral.com/new-case.html

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Susan Pieroni avatar image Susan Pieroni commented ·

Will you be providing us with documentation stating what caused this issue and what is being done so this doesn't happen again? The owner of our organization is quite disgruntled at the moment and is looking for answers.

-1 Like -1 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Susan Pieroni commented ·

There will be a written document about the reason for the outage, which may take five business days to be out. We will be providing it to you one it's available.

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