question

ROLANDO OROZCO avatar image
ROLANDO OROZCO asked mary-community-moderator commented

Call Queue voicemail if no answer

I have the call queue setup to ring all phones simultaneously. I'd like the calls to go to voicemail if no one picks up after 10 rings. Is that possible?

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1 Answer

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mary-community-moderator answered mary-community-moderator commented


Yes, you may set your Caller Wait Time to 1 minute, which is approximately ten rings.

screen-shot-2023-01-06-at-121339-am.png



screen-shot-2023-01-06-at-121339-am.png (129.8 KiB)
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ROLANDO OROZCO avatar image ROLANDO OROZCO commented ·

Many thanks! This is exactly what I was looking for.

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mary-community-moderator avatar image mary-community-moderator ♦♦ ROLANDO OROZCO commented ·

You're welcome!

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