question

Russell Beyer avatar image
Russell Beyer asked Phong Vu answered

How to get calls per day, per user, in a report / analytics ?

I need a report that shows our team's calls per day, per user in a table.

Each column will be a date, and each row will be a user.

How can I do this in analytics?

Number of calls per day, per user - example report


 Jan 1 Jan 2
 Jan 3
 Jan 4
 Jan 5
 Jan 6
 Jan 7
 Jan 8
 Jan 9
John 12 13 7 4 2 1 9 7 8
Bill 5 4 12 13 3 7 7 2 1
Ted 3 5 9 0 5 5 8 4 3
analytics and reporting
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1 Answer

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Phong Vu answered

Please watch this tutorial to learn how to build a trend chart and you can download the data.

Since this not a developer question, if you have further question about using the Analytics dashboard, please ask your question in the User Community.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys