question

Nguyen Yen avatar image
Nguyen Yen asked Phong Vu answered

Cannot send sms

I cannot send sms by the sandbox account. The status of the message is "SendingFailed".
1673582911299.png

I also try using the production account to send SMS. It successfully.

Is there an issue with the sandbox account? Please advise. Thanks

sending sms
1673582911299.png (32.1 KiB)
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Mike Stowe avatar image Mike Stowe ♦ commented ·

Thank you for reporting this. We are looking into this and will advise.

0 Likes 0 ·

1 Answer

Phong Vu avatar image
Phong Vu answered

Can you send text message to that number? And what is your sandbox main company number?

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys