question

Nirmal Babu avatar image
Nirmal Babu asked Nirmal Babu answered

Unable to authenticate with sandbox account

I try to add the emergency address and I always get the below error message:

"Invalid address. Please enter a valid address or contact our support for advanced help."

Stuck here and I am unable to even login

Please resolve this soon.

The sandbox phone number used to login is 424 316 2313

developer sandbox
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Phong Vu avatar image
Phong Vu answered

You question title is misleading. The issue is simply that you cannot set the emergency address. But you can login your sandbox.

This is a current known issue due to the recent change to emergency address for sandbox. Right now, there is no solution to this issue. But I am working with the team to solve the problem asap.

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Nirmal Babu avatar image
Nirmal Babu answered

Login is fine, but as the emergency address is linked with authorization, I'm unable to do it and hence the title.

Do let us know once the emergency address issue is fixed.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys