The TCR document states that we must honor all opt out requests so we're wondering what's the best way to handle this. Does RingCentral automatically opt a user out if they reply something like "stop" or is that something we have to handle in our application? If we have to handle it in our application, would that be just a matter of having a script that runs periodically that checks for new texts that contain keywords like "stop" in them?
Our application only sends informational texts when an order has been updated and the user has to explicitly opt in to text message updates when they create an order.
Also, do we have to include information in the text about how to opt out like "reply STOP or UNSUBSCRIBE to stop receiving messages"?