question

Austin Gratzer avatar image
Austin Gratzer asked mary-community-moderator answered

Multi-Site without IVR

We are wanting to expand our ring central service to our additional location. But we don't want or need an IVR menu. I just need one main line to go to a call queue and the other main line to go to another call queue but when enabling Multi-Site service is requires you to use a multi-level IVR menu?

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi @Austin Gratzer,

Multi-Site requires you to enable Multi-Level IVR. Please check the KB article below for more information about configuring Auto-Receptionist for MultiSite.

https://support.ringcentral.com/article-v2/9899.html?brand=RC_US&product=RingCentral_MVP&language=en_US

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