Yesterday at 4:26pm ET, our company's ability to send or respond to "text" messages just stopped. Now, we just get an error message stating "Unable to send message. Sorry this message couldn't be delivered." However, I can still receive messages. And I can still send photos, videos, and docs just not texts. This happened last month in which my account manager stated that I need to add a sms bundle, which I did and that tripled my monthly bill, but now it's not working again.
I filled out the TCR application AFTER the issue started yesterday in which my brand is now registered and I'm waiting on the campaign to be approved. However, I'm not certain that this has anything to do with the TCR since I'm able to send photos, videos, and docs without limitation.
I have called several times in which no one has an answer for me. No one answers my support tickets. And my account manager, Harold, seems to only get back to me when it's convenient for him.
So like many on this community forum, I'm now left with my business suffering because of this sms issue, and I still have no answers from support. My question...
Is this actually a TCR issue when I'm still able to receive messages and send photos, videos, and docs just not texts?
Thank you in advance.