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Will Burt avatar image
Will Burt asked Will Burt commented

Email about TEXT limits?

We received an email today saying we have used 90% of our texts for the billing cycle. I pulled some metrics and we have used 782 texts this month so far with 14 days left in our billing cycle. Last billing cycle we used 1,289 texts and did not hit any limits. Why do we suddenly have some limit much lower than last month? Anyone else receive a message like this with mysterious limits you've never hit before?

sms and text messagingbillingtext
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jessica-community-moderator avatar image jessica-community-moderator ♦♦ commented ·

Hey Will, we looped in your account manager. Hope they were able to provide some account specific information for you!

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Will Burt avatar image Will Burt jessica-community-moderator ♦♦ commented ·

She let us know that we have a limit of 1,600 per month due to the new regulations, but we have only used around 800 for the month. We've reached back out to her for more clarification about the discrepancy.

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