Nicole Woessner avatar image
Nicole Woessner asked Sean Vieira commented

SMS Still Not Working After Submitting TCR - Detrimental to Our Healthcare Business

We are a healthcare business and rely heavily on test messaging our employees who are in the field with patients. We have submitted our TCR, completed a case number, and have had no updates from Ringcentral. This has been absolutely detrimental to our communication between office and field staff. How do we get this expedited?

sms and text messaging
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@Nicole Woessner From what I can see, your campaign and brand are officially registered.
However, the final step is to assign your numbers to the campaign.
You can learn more about that step here:

If you do this (or have done this) and you are still struggling with SMS, please shoot us a message here or via our Community Inbox and we'll get someone on our Telco Ops team to dig into it for you.

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Nicole Woessner avatar image Nicole Woessner Becky-Community_Manager ♦♦ commented ·

We attempted to link the phone numbers. It shows that our campaign is still in pending status. Only the TCR has been approved. Please advise.

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Nicole Woessner commented ·

Okay, we just dug into your account and it does still say pending.
Unfortunately, we have to wait for the vetting parties to review and approve.
In the meantime, can you confirm - Are you a new customer and your SMS has been restricted because of the TCR registration?

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