question

nibu-eapen10876 avatar image
nibu-eapen10876 asked jenn-community-moderator edited

Retrieving call logs and sms logs

My question is is it possible to retrieving call logs and sms logs deleted by user from ring central dashboard. or can I restrict the user from deleting call or sms logs from dashboard.

Thanks
analytics and reportingcall log
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1 Answer

Phong Vu avatar image
Phong Vu answered
Unfortunately, it is not possible to retrieve deleted call/sms logs. It seems you cannot restrict the user from deleting those log info either.

+ Phong
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys