Hello Ring Central,
We would like to request a feature update to be able to choose a call queue number and then when the person calls back on that number they get the actual call queue. Now they are able to choose the call queue number as caller ID but when they call back they get the main switchboard. The agent needed to use an auto-receptionist number just to have the people be able to choose the call queue number as their caller ID.
Please advise and thanks!
Fran
Hi @Francine Pisano, please submit this as a feature request at https://ideas.ringcentral.com/.
You can do that now - in a MacGyver sort of way - and this is assuming you have multiple phone numbers in your company.
|When a staff member goes to call out, have them use the pull-down on the dial pad to choose a specific outgoing number. (that little arrow to the right on the 'My Caller ID') In the phone number section, you can title each number so they know which line is which.
In the IVR custom rules, when a call comes in on that specific number, you can route to that call group./IVR.
That make sense?
Let me know if you need images/breadcrumbs
You're a peach of a pear, @Joe Cache
Thanks for sharing your workarounds!
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