Not Able to send SMS

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question

software JV asked Apr 6, '23 Phong Vu commented Feb 8, '24

Not Able to send SMS

I am not able to send SMS from this number:- +13238158892
I am using this doc :- https://developers.ringcentral.com/guide/messaging/sms/sending-sms
I not able to get the features "SmsSender" in response
Why this happen please give me some direction

sending sms

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2023-04-06T14:31:44Z

Phong Vu answered Apr 6, '23 Edwin Kauffman commented Aug 18, '23

Because the number was not provisioned for SMS. It is SMS enabled now. Please retest.

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Edwin Kauffman commented · Aug 18, 2023 at 05:02 PM

@Phong Vu could you help me as well? I cannot send SMS from my Ring Central phone number is (703) 740-4686

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Answer 2 · 2023-04-07T10:08:39Z

software JV answered Apr 7, '23

Thank you so much @Phong Vu

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Answer 3 · 2023-07-26T23:19:48Z

Will Schaefermeyer answered Jul 26, '23 Saifoor Khan commented Feb 2, '24

I have the exact same problem as this. However, I show that I have SMS is enabled and provisioned but in my response I still only get CallerId in the features array. @Phong Vu can you please come to my rescue as well?

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Phong Vu ♦♦ commented · Jul 27, 2023 at 04:31 AM

What is your account id or account name? And the phone number?

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Will Schaefermeyer Phong Vu ♦♦ commented · Jul 27, 2023 at 07:30 PM

I believe my account number is 62954216008, account name is Bosso Smart Lighting. The phone number is (385) 474-7856

@Phong Vu thank you so much

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Phong Vu ♦♦ Will Schaefermeyer commented · Jul 27, 2023 at 07:50 PM

Your case is different.

It is your production account/number and the number SMS enabled.

The issue could be that you authenticate your app with a user who does not own the SMS feature of that main company number.

With your current account settings, the main company number is handled by the extension 2 (Ext 2) and it could be that you authenticate the app using others extension credentials.

Solution:

Authenticate the app with the user Ext 2.

Or, login the account web service and change the auto-receptionist -> General settings to reassign the main company number to another extension.

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Saifoor Khan Phong Vu ♦♦ commented · Feb 02 at 05:53 PM

I am having the same problem. i checked my sms recipient and it points to my extension, i am the account owner / admin, but i cannot send sms in sandbox mode.

here is my number for sandbox

+16504092044

Account Number:(248) 212-0594

Please help

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Answer 4 · 2024-02-07T13:38:13Z

software JV answered Feb 7, '24

@Phong Vu I am not able to send SMS again can you please enable this

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Answer 5 · 2024-02-08T05:55:47Z

software JV answered Feb 8, '24 Phong Vu commented Feb 8, '24

@Phong Vu can you please check

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Phong Vu ♦♦ commented · Feb 08 at 04:23 PM

Please read this post and submit a dev support ticket

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