question

Tianjie Yang avatar image
Tianjie Yang asked Phong Vu commented

Please enable SMS for sandbox account

Please enable SMS for Sandbox account

main phonenumber +14702310028.

sms and text messaging
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2 Answers

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Phong Vu answered

All your numbers are SMS enabled. What made you think it's not enabled, how did you send messages and what was the error message?

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Tianjie Yang avatar image
Tianjie Yang answered Phong Vu commented

I use the API, the response is successful. But I can't receive the SMS.

The example message Id: 12871924004

The same problem using the https://app.devtest.ringcentral.com/


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Phong Vu avatar image Phong Vu ♦♦ commented ·

There was an issue with SMS in all sandbox numbers in the last few days. The issue was resolved yesterday evening. Please retest and let us know if it still does not work for your numbers.

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Tianjie Yang avatar image Tianjie Yang Phong Vu ♦♦ commented ·

It still does not work.

The message Id: 12875834004
1684479942447.png

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Phong Vu avatar image Phong Vu ♦♦ Tianjie Yang commented ·

I test and verify now that those numbers were not provisioned properly. I reported the problem and ask the team to fix it.

Please stay tuned.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys