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nibu-eapen10876 avatar image
nibu-eapen10876 asked ·

How long the the messages will be stored in ringcentral?

How long the messages will stored at RingCentral.

Inboud SMS
Fax
Voice..etc
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anton-nikitin answered ·
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Thanks Anton.

Do you know same for the Sandbox account numbers. It seems like inbound SMS disappears after few hours. doent's seems even if it's retaining for 24 hour.
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As you can see in the article there is also a size limit for text messages: "5,000 messages per folder, per User
(Inbox, Outbox, Sent, Deleted)". Cleanup job runs daily.
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Anirban avatar image
Anirban answered ·

As per here, the RingCentral Retention Management APIallows Account administrators to customize the Data Retention Policy to ensure the organization keeps less than 90 days of message data

https://support.ringcentral.com/s/article/2178?language=en_US

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Rahul G answered ·
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