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nibu-eapen10876 avatar image
nibu-eapen10876 asked mary-community-moderator edited

How long the the messages will be stored in ringcentral?

How long the messages will stored at RingCentral.


Inboud SMS

Fax

Voice..etc

getting started
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anton-nikitin answered mary-community-moderator edited
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Thanks Anton.

Do you know same for the Sandbox account numbers. It seems like inbound SMS disappears after few hours. doent's seems even if it's retaining for 24 hour.
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As you can see in the article there is also a size limit for text messages: "5,000 messages per folder, per User
(Inbox, Outbox, Sent, Deleted)". Cleanup job runs daily.
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Anirban avatar image
Anirban answered

As per here, the RingCentral Retention Management APIallows Account administrators to customize the Data Retention Policy to ensure the organization keeps less than 90 days of message data

https://support.ringcentral.com/s/article/2178?language=en_US

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Rahul G avatar image
Rahul G answered mary-community-moderator edited
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys