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bob-d11819 asked

how do you turn off encryption for recording and analyzing with a 3rd party analytics solution

I have been running into a few prospects that are on the Ring Central platform that would like to analyze their calls. When we went to do a POC we found that Ring Central encrypts the voice packets in the internal network so when we span the L-2 switched we get garbage which cannot be recorded much less transcribed. Do you or someone you work with at RC know if we can disable the encryption or another way my solution can record-transcribe calls, SIr.

analytics and reporting
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0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys