question

bonnie-schmiesing9234 avatar image
bonnie-schmiesing9234 asked Phong Vu answered

Ringout is working under low traffic but fails under load.

The symptoms of the problem seem like we are hitting a rate limit but there is no rate limit exceeded warning.


The calls are placed with the ringout method and we get the response, but no call is detected using the presence presence method. This system has been working for several years. there have been no changes except RC relocated due to the Hurricane.


The RingCentral ticket is 07643183


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1 Answer

Phong Vu avatar image
Phong Vu answered
Hi Bonnie,

I heard that your case is being handled via our support channel.

Hope everything will be up again soon.
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