question

ak avatar image
ak asked john1243 answered

How to add Users / Extensions to https://service.devtest.ringcentral.com for developing apps in Sandbox Environment

I saw this question being asked in a customer email thread and wanted to share it to help benefit all our developers...

How do I add Users / Extensions to the sandbox environment ( service web portal ) while we are developing apps in Sandbox Environment?
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ak avatar image
ak answered
By default, one User / Extension would be created in the sandbox, which defaults to 101 extension.

For additional users, you can add  up to 4 Users / Extensions to your Sandbox Online account 


Adding Users / Extensions on Sandbox 


You can add a New User with a phone if you need to buy one, or without a phone,if you already have the phone.  

To add a virtual extension (no phone numbers) select add users without phones:  

It will default to unassigned extensions. 



To Edit User / Extension's Info 

Step 1: In the Admin Portal, select Phones System > Users 


Step 2: Select the Extension

Step 3: Select User Info 




Adding Phone Numbers to Extensions newly created
 
Now that you have the Users / Extensions, you can assign Phone Numbers to these extensions ( as they are Virtual ). RingCentral provides two kinds of numbers to assign to extensions:
  • Digital Lines
  • Direct Number 
Follow the links below to add Phone Numbers to the extensions:

Adding a Direct Number (KB 3135) 
Adding a Digital Line (KB 3136) 
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Julio Toledo avatar image
Julio Toledo answered
Thanks AK,

Our problem is we can't seem to be able to add direct numbers. Each time we try, we get stuck at the number selection step. No matter which city and state we choose, there are never any numbers available.

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ak avatar image
ak answered Julio Toledo commented
Sometimes we might not find numbers on a particular Area Code / State. Could you please lookup under CA, you can find some numbers:


1 comment
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john1243 answered
Why is there a $4.99 charge to add extensions now? 
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys