Call logs only go back 60 days!

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steven-pessel13512 asked Jan 11, '19 Phong Vu commented Jul 5, '20

Call logs only go back 60 days!

Call logs should go back at least 90 days please.

call logs

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2020-07-05T10:05:26Z

Kumar answered Jul 5, '20

Any references for 90 days?

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Answer 2 · 2020-07-05T12:00:58Z

Anirban answered Jul 5, '20 Phong Vu commented Jul 5, '20

Please email the backend team and check with them on the issue

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Phong Vu ♦♦ commented · Jul 05, 2020 at 02:38 PM

No, dev support cannot do anything to extend the data retention. An account admin can set the range for themselves within the compliance and non-compliance time range.

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Answer 3 · 2020-07-05T14:35:41Z

Phong Vu answered Jul 5, '20

Here is RingCentral data retention policy a an compliance.

https://support.ringcentral.com/s/article/2178?language=en_US

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