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Why am I not receiving incoming calls webhook events inside business hours?
Tags: sdk
Jan 14, 2019 at 11:55am   •   3 replies  •  0 likes


we have a free account application named "LeadsBridge Application". We use it for our business and we created an incoming call subscription through API for our customer.

When we retrieve subscriptions from API we obtain correctly the subscription

        "uri": "https:\/\/\/restapi\/v1.0\/subscription\/781db18e-4595-4e1f-b1de-579336af0054",
        "id": "781db18e-4595-4e1f-b1de-579336af0054",          "creationTime": "2019-01-09T21:42:17.694Z",          "status": "Active",          "eventFilters": [              "\/restapi\/v1.0\/account\/2109957020\/extension\/2109957020\/missed-calls",              "\/restapi\/v1.0\/account\/2109957020\/extension\/2109957020\/incoming-call-pickup",              "\/restapi\/v1.0\/subscription\/~?threshold=86400&interval=3600"          ],          "expirationTime": "2034-11-13T22:35:37.694Z",          "expiresIn": 499575392,          "deliveryMode": {              "transportType": "WebHook",              "encryption": false,              "address": "https:\/\/\/app\/webhook\/02f0fe510a03a1865354d374da0beba8"          }  }

Our customer has some business hours configured in their account with id 2109957020.

When we try to do some calls to their phone number out of their business hours, we receive correclty webhook notification.

When we try to do some call inside their business hours we don't receive any webhook notification.

Do you have any idea what is causing this behaviour? Could be due to some account settings?

Of course we would like to receive webhook events always.

Thanks, Regards.

3 Answers
answered on Jan 15, 2019 at 5:13pm  

Please submit a help ticket.

Please include as more details as possible: clientId, clientSecret, extensionId, timestamps, call logs records...etc.

Our engineers will figure out the root cause.


answered on Jan 15, 2019 at 5:37am  
Hi Tyler,
thanks for the answer.

I tried to get subscrition info during business hours (when webhook event doesn't arrive) and the subscrition status is ACTIVE as during not business hours (when webhook event arrives).

Any further idea?

Thanks, Regards.

answered on Jan 15, 2019 at 1:26am  
When the webhook subscription stops working, please check it status:

HTTP GET  /restapi/v1.0/subscription

Make sure it's not blacklisted.


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