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Jon Wright avatar image
Jon Wright asked ·

How do we change the outgoing caller ID on all phones to a number that is currently assigned to one extension?

How do we change the outgoing caller ID on all phones to a number that is currently assigned to one extension? We are willing to change our "Main Number", but don't know how to do that. Thanks!
caller idchange numberchange main phone number
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ted-larsen2114 avatar image
ted-larsen2114 answered ·
Hello Team, I'm bumping this thread again, trying to find a solution to this continuing issue.  Chuck, you stated that you cannot assign a caller ID to a number that is already associated with a different "user" extension.  This is why it does not show up under the list of numbers to select Caller ID.  Only "Company Number", "Blocked", "Main Number" or "Additional Number" are available options.  "Additional Numbers" are only numbers not currently assigned to extensions in the account.    IF the desired functionality isn't available, does RC allow for more than one "Company Number" per RC account?  Can we add additional numbers to be "Company Numbers"? Or is there only one Company Number per RC account allowed? 

Thanks for any feedback. 
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Hey Ted, Yes you could add as many company numbers as you like to your account  Cost $4.99 per month per number.

Marketing companies do this all the time.

So the the answer is yes.  It can be done

Then the Company numbers will show up in the list for Outbound caller ID

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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Excellent, thanks Chuck!   Out of curiosity, do you know if you can convert an existing number in our account to a "company number"?  Thanks for the follow up!

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Yes.  Usually when you go to change a number you will get the option to make that number a company number

So if you have number 847-658-9988 assigned to a phone and you want to make that a company number, do the following

Go to that phone under Phones and Devices.  Click Change number.

Select a NEW number that will be assigned to the phone, then the system will ask you what do you want to do with the number you are changing?

Keep as company number for $4.99 per month extra or delete it

Select keep,  It will charge your card and then move that number to a company number

you will see it under company numbers.

Then you could point that number to the auto receptionist or a direct extension if you like

But now could you select this number as outbound caller ID

Thanks

Chuck
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Ok, I'm following you, but I believe this is where my issue lies; I understand your instructions which show how to convert an existing number to a company number.  However, I'm specifically looking for a way to have multiple "Main Numbers".    The difference (if I'm understanding this right) is that multiple "users" or "extensions" can select the MAIN NUMBER as their Caller ID, whereas only one user/extension can select any given "company number" as their caller ID. 

 For example; if I followed your instructions and moved an existing number to the "Company Numbers" Section, by default, it shows "Auto-Receptionist" being assigned to that number.  If left as "Auto-Receptionist", multiple users can select this number as their Caller ID.  HOWEVER,  If I assign that number to an extension at this point, No Other User then has the ability to use that same number as their caller ID.   I need a way to have multiple users have the same number (that's already assigned to an existing extension) as their Caller ID.  

The "Main Number" always shows up as an available option in Caller ID of every user in the system.  Multiple users can select the Main Number as their caller ID.   This is what I'm looking for, but with other numbers in our account.  Not just having ONE user select that company number as their caller ID, but multiple. 

Is it possible to have more than one Main Number per RC account?


P.S. I apologize for saying "Company Numbers" in my first response to the thread; I meant multiple "Main Numbers".  #fail

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If you are just going to point a company number to an extension then I dont understand why it needs to be a company number.

The whole point is so that the caller ID is consistent and people call back the company and get main greetings ETC...

I guess I am not understanding your main goal here

Chuck


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