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Dave Anderson avatar image
Dave Anderson asked ·

How do I create sub Departments?

I would like to have a multi-level menu structure. Example

Press 1 for cable
Press 2 for TV
Press 3 for Internet.

Once they press any of those I need more menu options:

Say the chose 1 for cable they now should hear:

-Press 1 for technical help
-press 2 for sales
ETC
department levelsmulti level departmentsecond level departmentssub departements
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This is not a good workaround. It is confusing for customers.  They are not used to pressing two digits submenus.
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