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glenn-van-noord avatar image
glenn-van-noord asked ·

Why won't all pages of my faxes scan using the Softphone?

How do I get the scan to work properly to scan documents to a fax using SoftPhone? My scanner settings do not stick or it will only attach the first sheet when using the auto document feeder. The multifunction printer companies (Brother & Canon) say the problem is with RingCentral SoftPhone and RingCentral says call the printer manufacturer.
faxingfax attachmentsproblems with attachmentsproblems with fax attachmentsscanner
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Scott Maxwell avatar image
Scott Maxwell answered ·
My Softphone software is not detecting my Brother MFC-9970CDW scanner.  I am trying to find how to scan with WIA instead of TWAIN but cannot find where in scanner or Windows 8.1 settings I can configure this, as suggested above.  Can anyone please point me in the right direction?  Many thanks!
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Brielle Dunham avatar image
Brielle Dunham answered ·
If you have a newer printer or windows 8 softphone is not compatible only in the area that it will not scan in multiple pages. So you will have to scan each individual page or scan the document to your desktop first and then attach from their.

I was on live chat with a rep of ring central and he said that is something they are hoping to change next update. 
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Scott Maxwell avatar image
Scott Maxwell answered ·
My problem is that my scanner does not show up at all in the scanners list in Softphone.  I can't even scan one page.
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