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rextiberius avatar image
rextiberius asked ·

IVR - Is it possible to create a layered menu for Auto-receptionist?

How can I set up a phone system to do the following: The caller will first hear a message asking them to select a language. ex: "press 1 for Spanish, 2 for French, 3 for German..."(in the appropriate language) Next, as soon as the caller selects a language, they hear a services directory, ex:"press 1 for billing, 2 for questions, 3 for tech support..." in their selected language. When the caller makes the second choice, then they are transferred to the appropriate department for handling. Is the above even possible to configure in RingCentral? I have looked at the following topics, and in each case, there is no clear solution presented. https://community.ringcentral.com/rin... https://community.ringcentral.com/rin...
ivrmulti-level ivrmultilevel ivrnested ivrtiered call flow
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I too want a multi-level IVR.  I hope it comes out soon.  I hate to switch carriers, but this would be a reason for me to move to another company.  The two digit menu is confusing to many people.
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Madra Jones avatar image
Madra Jones answered ·
I agree, this would be an essential feature to have.
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mike avatar image
mike answered ·
Here's a current link to the Multi-Level IVR Overview
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