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mariela avatar image
mariela asked ·

How can I stop the smartphone mobile app from putting calls on hold when I'm already on a personal call?

I'm using your APP on my Iphone 5S. The problem is that when I'm talking to a customer using your app, if I receive a call on my personal Iphone (where the app is installed), the app puts the customer on hold immediately. This happens weather I answer my personal call or not. How can this be prevented?
calls on holdholding callspersonal calls
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since i have bbeen having the same problem on my softphone on more than one of my computers, what is the fix for that?
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Michele Muldoon avatar image
Michele Muldoon answered ·
Hi, is there a solution to this yet?  How about with iPhone 6?  I am losing too many calls with this limitation.
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Michelle, there will be no solution to this as Apple will not allow any app to take precedence over calls coming directly to the phone.  the Android platform is not like that.  If a call comes in you will be able to ignore or answer.  The I phone is hard coded to not allow anything to get in the way.  I have spoken in detail to support about this.  So unleass Apple loosens up how the phone works this will always be an issue.

So a couple of things you could do. (I have some of these solutions in place for my customers)  Forward your Iphone number to ring central so that ALL calls to the phone are through RC and there will not be an issue.

Since your phone is used for business, port the Iphone number to Ring central.  this is more permanent but if a phone is for business it may be the right move.  Get a new number assigned to your Iphone and only give it out to a few people ETC.

I would start with the forwarding to see if that is better.

You could undo that if you don't like the way it is working

Hope this helps

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com








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Michele Muldoon avatar image
Michele Muldoon answered ·
Hi Chuck, thank you! Do you know of android has a work around? If so I will switch phones in a hot second.
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I have tested with both platforms and the android will prompt you like call waiting does and give you the choice to answer the call or ignore and send to VM.
Do your own testing but that is what I was able to determine.  

Chuck
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Nathan Lawrie avatar image
Nathan Lawrie answered ·
For iOS devices, if you have WiFi available, you can put your phone on Airplane mode, turn on WiFi and make VOiP calls without fear of interruption.  Just don't forget to turn airplane mode off when you are done.  Not ideal, but its workable until a real solution is put in place.  
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When you put your phone on airplane mode it disconnects the the WiFi too (at least on iOS 8), have you found a way around this?
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michael12345678 avatar image
michael12345678 answered ·

I'm wondering if putting your iOS device in Do Not Disturb mode would work to prevent an incoming cell call from interrupting an existing VOIP call.  Has anyone tried this?

I don't have multiple lines to test it with, so I'm throwing it out there to see if anyone else can.


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