question

kwan-butler15196 avatar image
kwan-butler15196 asked Phong Vu answered

Can you change a disposition if an agent enters in the incorrect one?

Dispositions

integrations
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1 Answer

Phong Vu avatar image
Phong Vu answered
Hi Kwan,

Can you give the context and more details so we can help. With just this, I have no clue what you are using and how to help you.

Thanks!
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys